Privacy and Security Policy
All orders are placed over a secure server. The secure server software (SSL) encrypts all information you input before it is sent so outside parties can’t access the information. All customer data we collect is protected against unauthorized access. We do not sell, trade or rent your information to other companies or individuals. When you register we ask for certain information about you. This allows us to promptly process your orders and fill your needs. Again, we do not sell, trade or rent your information to other companies or individuals.
Although DIYrubberfloors.com generally ships orders within 24-48 hours of receipt or sooner, occasionally we do experience bottlenecks. We ship in order of receipt. Therefore, placing an order before noon is recommended for increasing the possibility of your order shipping the same day.
DIYrubberfloors.com warrants only that the products shall meet their specifications. This warranty is in lieu of all other written or unwritten, expressed or implied warranties, and DIYrubberfloors.com expressly disclaims any warranty of merchantability or fitness for a particular purpose. The buyer assumes all risks whatsoever as to the use of the material.
On-line orders must be paid using a current and valid Visa, Master Card, Discover or American Express card.
Claims, Returns & Exchanges
We take extreme care to fill orders properly. If an error has been made by DIYrubberfloors.com it must be reported to DIYrubberfloors.com within 72 hours of receipt of merchandise or the claim will be denied. Damages by truck companies or FedEx must be reported to DIYrubberfloors.com within 24 hours of receipt of the merchandise in order to process the claim. Shipping damages by truck companies must be noted in writing on the bill of lading upon receipt of your goods. If the damage is not noted on the bill of lading upon delivery a claim with the freight company cannot be processed and credit will not be issued.
In order to return or exchange an item, prior authorization must be received from a DIYrubberfloors.com customer service representative. Customers are responsible for freight fees on returned or exchanged items. Credit on returns is based upon salvageable value at the time of the return.